Cookie Notice
Mercer Limited (Mercer, we, us) uses cookies at https://mercermoney.com (the Website) to distinguish you from other users of this Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website. By using this Website, you consent to our use of cookies in accordance with this Cookie Notice.
You will have seen a pop up to this effect on your first visit to the Website. Although it will not usually appear on subsequent visits, you may withdraw your consent at any time by following the instructions below, including by changing your browser settings so that cookies from this Website cannot be placed on your device. Please note that some of the services on the Website will not function so well if cookies are disabled.
After your initial visit to the Website we may change the cookies we use. This cookies policy will always allow you to know who is placing cookies, for what purpose and give you the means to disable them so you should check it from time to time.
What is a cookie?
A cookie is a small file of letters and numbers that are sent to and stored on your computer, smartphone or other device for accessing the internet, whenever you visit a site. Cookies are useful because they allow a website to recognise a user’s device.
We use cookies for a variety of reasons, such as letting you navigate between pages efficiently, remembering your preferences and generally improving the user experience.
Session cookies are deleted automatically when you close your browser and persistent cookies remain on your device after the browser is closed (for example to remember your user preferences when you return to the site).
You will find more information about cookies at www.allaboutcookies.org, which gives details on how to delete cookies from your computer.
How and why the website uses cookies
The cookies we use are completely safe. In fact, many of them are used purely to provide important security features such as protecting your data. Overall, cookies help us provide you with a better Website and service, by enabling us to monitor which pages you find useful and which you do not.
We use cookies to safeguard your privacy when you’re browsing the Website. We also use them to give you the best experience when you visit this Website. By using cookies, we can make it easier for you to do many things, such as managing your accounts, policies, or login details, and applying for products and services. Cookies can also allow us to tailor the content of this Website so we can show you services or adverts we think you may be interested in.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website and services in order to tailor it to user needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Finally, we use 'analytics' cookies, including third party analytics cookies, to help us make the Website better for those who visit it regularly. They help us work out what users like and don't like and how we can improve things for you.
What cookies do we use on our website?
Essential or “strictly necessary” cookies: as you might guess, essential cookies enable essential functionality of the site to work, for example ensuring that you can move between pages on the Website securely. This category of cookies cannot be disabled. We use the following cookies:
Cookie Name: sid
What does it do: This cookie is required to login to the platform. It is not persistent and is not used for tracking.
Performance cookies: We make use of analytics cookies to analyse how our visitors use the Website and to monitor Website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. The information collected by these cookies is not associated with your personal information by us or by our competitors. We use the following cookies:
Cookie Name: s_ecid
What does it do: These cookies support the functionality of Adobe Analytics, and are used for identifying the Adobe Analytics Report Suite that is connected with the website.
Further information: For more information on this cookie see https://marketing.adobe.com/resources/help/en_US/mcvid/mcvid-regions.html and https://marketing.adobe.com/resources/help/en_US/whitepapers/cookies/cookies_mc.html
Cookie Name: AMCV_###@AdobeOrg
What does it do: This cookie is set and read by the JavaScript code to determine if cookies are enabled (simply set to "True"). This cookie is used by Adobe Analytics.
Further information: For more information on this cookie see https://marketing.adobe.com/resources/help/en_US/whitepapers/cookies/cookies_analytics.html
Cookie Name: s_sq
What does it do: This cookie contains information about the previous link that was clicked on by the user, and it is used to determine the path that the user followed. It is used for analytic purposes and for improvements on the functionality and UX design of the website. This cookie is used by Adobe Analytics.
Further information: For more information on the cookie see: https://marketing.adobe.com/resources/help/en_US/whitepapers/cookies/cookies_analytics.html
Cookie Names: s_vi, s_fid
What does it do: These cookies generate a unique visitor ID via visitor ID date/time stamp. These information is used for analytic purposes. This cookie is used by Adobe Analytics.
Further information: For more information on the cookie see: https://marketing.adobe.com/resources/help/en_US/whitepapers/cookies/cookies_analytics.html
Website functionality cookies: We make use of cookies to provide you with certain functionality. For example, to remember choices you make and to provide you with enhanced and more personalised features. These cookies are not used to transfer your browsing on other sites. We use the following:
Cookie Name: usbl.buttonId.v
What does it do: This cookie is used to identify which users have come more than once into the website, so that only users who have come more than once will be get asked for Net Promoter Score and feedback about the site. It is used from Usabilla
Further information: For more information on the cookie see: https://support.usabilla.com/hc/en-us/articles/115003780472-Usabilla-cookies-and-localStorage
Cookie Name: usbl.0555f33ceda6.c.627bc567d99c
What does it do: This cookie is used from Usabilla and is capturing information to target users depending on: whether a user has already completed a survey, If the user is eligible to see the campaign, or the amount of pages the user has visited so far.
Further information: For more information on the cookie see: https://usabilla.com/cookie-policy/
Use of IP addresses and weblogs
We may also use your IP address and browser type to help diagnose problems with our server, to administer our Website and to improve the service we offer to you. An IP address is a numeric code that identifies your computer on the internet. Your IP address might also be used to gather broad demographic information.
We may perform IP lookups to determine which domain you are coming from (e.g. google.com) to more accurately gauge our users’ demographics.
Keeping you personal information safe
Our cookies do not store personal information such as your name, address, phone number or email in a format that can be read by others. The cookies we use cannot read or search your computer, smartphone or web-enabled device to obtain information about you or your family, or read any material kept on your hard drive.
We do use a small number of cookies that store encrypted versions of information where you have asked us to, such as the Login Token created to identify you as you navigate through pages whilst you are active on the Website.
How to manage cookies through the browser
The ability to enable, disable or delete cookies can be completed at browser level. In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). Disabling a cookie or category of cookie does not delete the cookie from your browser; you will need to do this yourself from your browser.
If you have disabled one or more cookies, we may still use information collected from cookies prior to your disabled preference being set, however, we will stop using the disabled cookie to collect any further information.
Please note that if you activate the setting on your browser that allows you to refuse the setting of all or some cookies (including essential cookies) you may not be able to access all or parts of our Website.
Some of the cookies listed above, including Intercom and Cloudflare also enable you to delete the specific cookies. Please click the link in the “further information” column to do this.
Cookie policy does not cover third party websites
When we include links to other websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies as we are not responsible or liable for their privacy practices.
Change to the cookie policy
We may update this cookies policy and we would encourage you to review the policy from time to time to stay informed of how we are using cookies.
Last updated: 25th November 2019